Job Description

Job DescriptionJob DescriptionEnhancement ManagerKapsons is recruiting for a Fortune 1000 industry leader in landscaping and grounds management. We're looking for an Enhancement Manager to join a high-performing branch team in the White Marsh, MD area.Job Summary:The Enhancement Manager (EM) schedules and directs personnel and resources to deliver quality, cost-effective enhancement services to a commercial client portfolio. The EM oversees 2 field crews and is responsible for their day-to-day scheduling, training, and development.This is a hands-on role — you'll be present in the field regularly (no shovel required), coordinating material runs, keeping jobs organized, and supporting crews — balanced with real administrative ownership of schedules, job costing, and reporting. Strong Excel skills and organizational ability are essential to succeeding in this role.Duties and Responsibilities:Understand client needs through regular communication with the Account Manager(s)Manage all landscape enhancement services, including coordination of materials, people, equipment, and subcontractorsOrganize and oversee material runs and job logistics to keep crews on scheduleInspect properties before scheduled service to prepare a specific action planUnderstand irrigation systems, identify necessary repairs or adjustments, and communicate recommendationsMonitor landscape health and identify insect or disease problemsBe present with crews in the field to support work and scheduling demandsWork with the Branch Manager to identify staffing needs, hire crew members, and prepare daily crew schedulesEnsure proper paperwork is completed for all employee changes and hiresCommunicate with, counsel, train, discipline, review, and develop growth plans for employeesProvide hands-on training and support for crew members, including equipment operation, pruning techniques, safety, and quality standardsMaintain focus on safety and monitor safety recordsMaintain required administrative systems, including timesheets, job databases, and service schedules — strong Excel proficiency requiredOrder materials as needed and monitor costs and deliveriesRequest and use purchase orders per company guidelinesSupport the Account Manager on larger enhancement opportunities as an additional resourceEducation and Experience:Associate degree (2+ years) in a business-related field, or equivalent experience6+ years of customer service, management, and leadership experience within the landscaping industry or local marketplace1+ years of supervisory experienceStrong Excel and organizational skills requiredPLANET Certification (Installation of Hard and Softscapes) required, or ability to obtainCompensation:Base salary plus annual bonusPhysical Requirements:Ability to lift and carry 40 lbs.Must be at least 18 years old (21+ if operating company vehicles)Strong stamina; ability to work outdoors in various weather conditions, including extreme heat and coldAbility to bend, stoop, and twist continuously throughout the dayMust carry any required medications for known allergic reactionsWork Environment:Combination of indoor office work and outdoor site walkthroughs/supervisionAbility to work in moderate to extreme weather (100°ree;F+ or below 32°ree;F, varying humidity)Extended periods in direct sunlightExposure to traffic, water, fumes, dust, mechanical/electrical hazards, loud noise, and outdoor allergens (pollen, insects, etc.)

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